Privacy Policy

1. Information We Collect

We may collect your name, mobile number, email address where provided, billing/shipping address, order details and information needed to process your order or provide Customer Care.

2. How We Use Your Information

We use information to process and deliver orders, provide order/shipping/tracking updates, process cancellations/returns/refunds, respond to enquiries, improve services, prevent fraud or misuse, and comply with applicable law.

3. Communications

We may contact you through the details you provide for order-related communication, including confirmation, shipping, delivery, cancellation and refund updates. Where applicable, email, SMS or WhatsApp may be used.

4. Sharing of Information

Necessary information may be shared with trusted payment gateways, courier/logistics partners, technology providers and other service providers involved in fulfilling your order. We do not sell personal information to third parties.

5. Cookies

Our website may use cookies and similar technologies for essential functionality, preferences, website usage analysis and improving your shopping experience.

6. Data Security

We take reasonable measures to protect customer information against unauthorised access, misuse, alteration or disclosure.

7. Your Choices

You may contact us to update or correct personal information or ask questions about its use.

8. Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted with an updated effective date.

9. Contact Us

RA Charms

BPTP Sector 85, Faridabad, Haryana – 121002

Email: RACharms.support@gmail.com

Website: www.racharms.com

Instagram: @racharms.official

Customer Care: 8:00 AM – 8:00 PM