Cancellation & Refund Policy
1. Cancellation Before Dispatch
Customers may request cancellation before the order is fulfilled/dispatched, subject to the cancellation option available on the website. If payment has been made and cancellation is approved before dispatch, the applicable refund will be processed to the original payment method.
2. Cancellation After Dispatch
Once an order has been dispatched, standard cancellation may no longer be available. If a customer requests cancellation after dispatch, RA CharmsTM may process the request subject to courier status and may adjust actual, reasonable and applicable return/logistics costs from any refund otherwise due, where legally permissible.
3. COD Refusal
If a customer refuses or does not accept a COD parcel without a product-related issue, the parcel may be returned to RA CharmsTM. Where a refund is otherwise applicable, actual, reasonable and applicable return/logistics costs may be adjusted from the refundable amount.
4. Damaged, Defective or Incorrect Product
If a customer receives a damaged, defective, broken, incorrect or materially different product, the customer should contact RA CharmsTM promptly after delivery. An eligible replacement or refund may be provided after verification. No customer-initiated return/logistics charge will be applied where the issue is attributable to RA CharmsTM.
5. Mandatory Unboxing Video for Product-Related Claims
For damage, defect, breakage, incorrect item or material mismatch claims, the customer must provide a continuous, unedited unboxing video starting from the sealed package, showing the package condition, opening of the package and the product received. The video must be shared with RA CharmsTM for verification before the return/replacement/refund is approved.
6. Change-of-Mind Returns
If a customer simply does not like the product, a return is not automatically guaranteed. Eligibility depends on the applicable return conditions displayed on the website/product page. If accepted, the item must be unused, unworn and in original condition and packaging, and applicable return/logistics costs may be borne by the customer.
7. Return Condition
Products approved for return must be returned in the condition specified by RA CharmsTM, with original packaging, tags, cards and accessories where applicable. Used, worn, altered or damaged products may not qualify for return, subject to applicable consumer rights.
8. Refunds
Approved refunds will generally be processed to the original payment method. The time taken to reflect the amount depends on the payment gateway, bank or financial institution.
9. GST/Accounting Documentation
Where required, RA CharmsTM will process appropriate accounting and GST documentation for approved cancellations or returns.
10. Contact Us
RA CharmsTM
BPTP Sector 85, Faridabad, Haryana – 121002
Email: RACharms.support@gmail.com
Website: www.racharms.com
Instagram: @racharms.official
Customer Care: 8:00 AM – 8:00 PM