At RA Charms, every order is carefully inspected before dispatch to ensure you receive the best quality products.
Return Eligibility
Returns or replacement requests will be accepted only if a complete, continuous unboxing video is provided. The video must:
- Start before opening the sealed package.
- Clearly show the shipping label and package condition.
- Show the entire unboxing process without any cuts or edits.
- Clearly display any damaged, defective, missing, or incorrect product.
Requests submitted without a valid unboxing video will not be eligible for return, replacement, or refund.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery by sharing:
- Your order number
- A complete unboxing video
- Clear photos of the product (if required)
After verification, we will arrange a replacement or refund, as applicable.
Non-Returnable Items
Returns or exchanges will not be accepted for:
- Change of mind
- Incorrect product selection by the customer
- Normal wear and tear
- Minor colour variations due to photography, lighting, or screen settings
- Products damaged due to improper handling or misuse
Refunds
If your return request is approved, the refund will be processed only after the returned product has been received and successfully verified by our Quality Check (QC) team. Once verification is complete, the refund will be initiated to the original payment method within 5–7 business days.
No Exchange Policy
RA Charms follows a No Exchange Policy.
We do not offer exchanges for any products once an order has been delivered. Customers are requested to carefully review the product description, images, and specifications before placing an order.
In case you receive a damaged, defective, incorrect, or missing product, please contact us within 48 hours of delivery and provide a complete, uninterrupted unboxing video along with your order details. Eligible requests will be reviewed, and an appropriate resolution, including a replacement or refund (where applicable), will be provided after verification by our Quality Check (QC) team.